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At Richie Graphics, our mission is to deliver top-quality graphic design services that align perfectly with your vision. Your satisfaction is our priority; if our designs don’t fully meet your expectations, we're here to help! 

Returns

Eligibility: To request a return or revision, please contact us within 14 days of receiving your final design. 
Condition: Returned design files must be unused commercially and unaltered. 
Non-returnable items: Custom designs, personalized products, and digital downloads are non-returnable unless they are defective or significantly deviate from the agreed-upon specifications. 

Refunds

Process: Upon receiving your return request, we’ll review it promptly and update you on the refund status. 
Approval: Approved refunds will be processed to your original payment method. 

Revisions and Exchanges

Revisions: We offer up to two complimentary rounds of revisions to ensure the design matches your needs. Additional revisions are available at an extra cost. 
Defective or incorrect designs: If there’s an error or defect in the design you receive, please reach out immediately for a revision or exchange at no additional cost. 

Turnaround Times

Turnaround times are subject to availability. If we cannot meet priority turnaround due to high demand, we will notify you immediately to discuss alternative solutions or refund the priority fee. 

Delivery

Digital delivery: All our services are digitally delivered, so there are no shipping costs. 
Exceptions: If you receive a defective or incorrect design due to an error on our part, we will cover any additional costs related to resolving the issue. 

Get in Touch 

For any questions or further assistance, feel free to contact us at contact@richiegraphics.com. We’re here to support you every step of the way! 

At Richie Graphics, we are committed to respecting and protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it secure. 

Information We Collect

Personal Information: When you contact us, place an order, or subscribe to our newsletter, we may collect details such as your name, email address, phone number, and payment information. 
Usage Data: We may gather information about how you interact with our website, including your IP address, browser type, and pages visited, to help improve our services. 

How We Use Your Information

To Provide Services: Your personal information helps us process orders, deliver services, and keep you updated about your projects. 
To Improve Our Services: We analyze usage data to enhance our website experience and the quality of our services. 
Marketing: With your permission, we may occasionally send you promotional content or updates on our latest offerings. 

Sharing Your Information

Trusted Third-Party Service Providers: We may share your information with trusted partners who support our business operations, such as payment processors and email service providers. 
Legal Compliance: If required by law or necessary to protect our rights, we may disclose your information. 

Data Security

We take appropriate security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. 

Your Rights

Access and Correction: You have the right to access and correct your personal information at any time. 
Opt-Out: You may opt out of marketing communications from us whenever you choose. 

Changes to This Policy

We may update our Privacy Policy from time to time. You’ll find any changes posted on our website, and we encourage you to review the policy periodically to stay informed. 

Contact Us 

If you have any questions or need further assistance regarding our Privacy Policy, please reach out to us at contact@richiegraphics.com. We’re here to support you every step of the way! 

At Richie Graphics, we prioritize flexibility and transparency. We want you to feel confident in managing your subscription with us.

Please review our cancellation policy, which has been designed with your convenience in mind. 

1. Freedom to Cancel Anytime 

We understand that business needs change. Clients may cancel their subscription at any time, without penalties or long-term commitments. 

2. How to Cancel

Canceling your subscription is simple: 

• Via Email: Send your cancellation request to [Your Business Email], including your full name, subscription plan, and the reason for cancellation (optional). 
• Through Your Account Dashboard: If applicable, you can cancel directly from your online dashboard by following the instructions under the 'Manage Subscription' tab.
• Customer Support Assistance: Contact us at [Your Phone Number] for help canceling your subscription. 

3. Notice Period 

• Submit cancellation requests at least 7 days before your next billing cycle to avoid being charged for the next period. 
• If you cancel within 7 days of your next billing date, your subscription will remain active until the end of the current billing cycle, and no further payments will be processed. 

4. Flexible Refund Policy 

• Prorated Refunds for Early Cancellations: If you cancel within the first 5 days of a new billing cycle, you may qualify for a prorated refund for the unused portion of the subscription. Refunds will be processed within 7-10 business days. 
• Non-Refundable Payments: Payments made before cancellation outside this prorated window are non-refundable, but subscription benefits will remain active until the end of the billing period.
• Exceptions: Refunds for billing errors or technical issues will be addressed on a case-by-case basis. 

5. Reminder Before Renewal 

• To ensure complete transparency, you will receive a reminder email 3-5 days before your subscription renews
• This email will include details about your current subscription plan, the upcoming billing amount, and instructions for managing your subscription if needed. 

6. Confirmation of Cancellation

• After submitting your cancellation request, you will receive a confirmation email within 24-48 hours. 
• The email will include the cancellation date, any final details, and the duration of any remaining benefits. Please keep this email for your records.

7. Cancellation Feedback Survey

• After canceling, you may receive a brief optional survey asking for feedback on why you canceled.
• Your insights help us improve our services and create a better experience for all clients. 

8. Reactivation of Services 

• If you wish to return, you are welcome to reactivate your subscription anytime. Simply contact us or log into your account to resume your plan. 

9. Additional Notes 

• Third-Party Platforms: If your subscription is managed through a third-party service (e.g., PayPal, Stripe), cancellation may also need to be processed through that service.
• Loyalty Incentives: In some cases, we may offer a discount or free consultation for clients reconsidering their cancellation.